Drew Dykstra – Lead technician and Implementation Expert
Andrew Weiss – Director of First Impressions and Solutions Warrior
The most effective way to get an understanding would be a quick information meeting. It wouldn’t take more than 15 minutes where we would talk about your organization’s challenges. We would share who we are, how we do IT and our business model. It is all pretty cut and dry. You get to meet us and have all the information you need to make the right choice for your company. Simple as that!
Our business model is incredibly effective and simple. We design custom network solutions based on each of our client’s needs. You get an unlimited and all-inclusive service with access to a dedicated team. We provide you with 24/7 monitoring to the entire network infrastructure which allows us to solve potential problems before they happen. Essentially, you get an expert IT staff just in a different building a few minutes away.
We quantify everything we do, these statistics that we monitor in our command center speak for themselves!
Command Center – Real time monitoring
Historical – Rolling 90 days
As we manage your IT infrastructure, we will
- give insight into industry-leading business practices with technology,
- share the best security practices,
- help plan for future technology growth
- and so much more.
We also want to keep costs down, take a look at our free e-guide “Eradicating Failure”!
Our business model leads our industry in West Michigan. Here are some important things to remember about our service:
Unlimited onsite & remote support for everyone (unlimited means truly and fully unlimited)
30 minute guaranteed response time on all requests – our actual average is closer to 5 minutes
flat rate monthly with a month-to-month contract. It is our job to earn your business every month
24/7/365 Proactive and preventative maintenance and monitoring of your systems and software